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Shipping Rates & Returns

Shipping Rates & Returns

Shipping

We ship to mainland US customers.  We will ship to Alaska and Hawaii but there will be an added shipping cost that will be in addition to anything we have listed on the site. Note that there are restrictions on some products and if or when an issue arises we will contact you promptly so we can decide the best way to move forward.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Returns Policy 

We are always willing to help out our customers. If we make a shipping error or the product comes to your facility damaged, contact us right away so that we can make things "right".  In cases of custom ordered product we can also correct errors for damaged or misshipped product.  Stock product that is ordered by mistake will, in some cases, be subject to a 25% restocking fee.  Our stock product will ship to you out of warehouses set up strategically (for shipping rates) across the country and for certain items there may be charges of up to 25% plus your costs to return - again this will happen in some and not all cases and we will do our best to always minimize the cost when that happens.  We will never make a profit from any items returned and in most cases there will be no costs to our customers either.

 

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